At Long Distance Courier, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our courier services UK, visit our website, or interact with our customer support team.

By using our services — including booking a same day courier UK, parcel delivery service, or international courier services Europe — you agree to the practices outlined in this policy.

1. Who We Are

Long Distance Courier is a UK-based courier company providing domestic and European delivery solutions, including same day delivery, next day delivery UK, large parcel delivery, and specialist courier services such as medical courier and fragile item delivery.

For the purposes of UK GDPR and the Data Protection Act 2018, we are the “data controller” responsible for your personal data.

2. Information We Collect

When you book or enquire about our services, we may collect:

• Personal details – name, address, phone number, email address.
• Delivery details – collection and delivery addresses, parcel description.
• Account details – username, password (if you create an account).
• Payment details – processed securely through our payment provider; we do not store full card numbers.
• Tracking information – parcel tracking ID, delivery status updates.
• Business details – for commercial customers using ecommerce fulfilment UK or contract deliveries.

We also collect limited technical information, such as IP address and browser type, when you visit our website.

3. How We Use Your Information

We use your personal information to:

• Provide and manage parcel delivery UK and courier services UK.
• Process bookings, payments, and refunds.
• Communicate delivery updates and tracking information.
• Respond to enquiries via our Customer Support Portal.
• Improve our services and website functionality.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We only share your information with:

• Delivery partners – to complete your courier booking (e.g., drivers, subcontractors).
• Payment processors – for secure payment transactions.
• IT service providers – for website hosting and email systems.
• Regulatory bodies – if required by law.

We never sell your personal data to third parties.

5. Data Storage & Security

Your data is stored securely in the UK and EU. We use encryption, firewalls, and access controls to protect your information.

We retain your data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

6. Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (“right to be forgotten”).
• Restrict or object to the processing of your personal data.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at [Insert Email Address].

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyse website traffic, and personalise content.

You can manage your cookie preferences via our Cookie Policy or by adjusting your browser settings.

8. International Data Transfers

If your parcel requires international parcel delivery Europe, your personal data may be shared with overseas partners to complete the delivery. In such cases, we ensure that adequate data protection measures are in place.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation or our business operations. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact: